At Talking Therapy Clinic we believe a major part of the human story is about emotions and communication. These are areas that are dealt with on a daily basis by all sectors. Many industries are renowned for dealing with challenging situations of an emotive topic. Some find it difficult to curtail these emotions and communicate them appropriately. As a result, this challenges us to find new ways of interacting in order to be aware and then manage these difficult behaviours.
The best way we feel there is to deal with this, is by adopting a person centred approach to de-escalating and managing challenging behaviour
Violence and or aggression is extremely troubling for all. We therefore want to know how best to deal with it, if the need arises. It is now clear that most employers are realising their responsibility to their staff in equipping them with the appropriate resource and training.
There is therefore a need to be able to handle these challenges in a person centred and professional manner. It is to meet this need that led to the development of this training course.